الشحن
Order Processing Times All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume sale periods or new product launches, processing times may be slightly delayed.
Domestic Shipping Rates and Estimates We offer shipping across all governorates in Egypt. Shipping charges for your order will be calculated and displayed at checkout.
As a general guideline for delivery times after dispatch:
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Cairo & Giza: 1 to 3 business days
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Alexandria & Delta: 2 to 4 business days
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Upper Egypt & Red Sea: 3 to 5 business days
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Remote Areas: 4 to 7 business days
(If you offer free shipping, add: We offer free standard shipping on all domestic orders over [Insert Amount] EGP.)
In-Store Pickup / Local Delivery (Optional: Remove if you do not offer this) If you are located near our Giza facilities, you can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
International Shipping At this time, we only ship within Egypt. (Update this section if YallaBuy expands to international shipping).
How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at [Insert Support Email] with your name and order number, and we will look into it for you.
Shipping to P.O. boxes Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, please ensure you provide a valid residential or commercial address at checkout.
Damages and Issues In the event that your order arrives damaged in any way, please email us as soon as possible at [Insert Support Email] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.