Official Certified Warranty • Complete Peace of Mind

Official Certified Warranty at YALLABUY

We are committed to providing 100% genuine products backed by official warranty protection against manufacturing defects.

Official Agent & Manufacturer Warranty

1-Year Full Warranty Against Manufacturing Defects

Valued YallaBuy customers receive an official 12-month warranty against all manufacturing defects on verified products for AULA, Onikuma, and Egy-Cougar.

1
Year Full
Warranty

Brands Covered by the 1-Year Warranty

AULA

12 Months Warranty

Global gaming brand specializing in professional gear: mechanical keyboards, high-DPI gaming mice, and surround headsets.

  • 1-year warranty against any factory defect.
  • Full coverage for mechanical switches and optical sensors.
  • Authorized repair or replacement in Egypt.

Onikuma

12 Months Warranty

World-leading brand in professional gaming headsets, delivering high audio fidelity, noise cancellation, and ergonomic comfort.

  • 1-year warranty against audio manufacturing defects.
  • Full coverage for microphone performance and internal drivers.
  • Direct support and genuine components via YallaBuy.

Egy-Cougar

12 Months Warranty

Official authorized agent for Cougar in Egypt, providing high-performance gaming controllers and authentic peripherals.

  • 1-year official warranty against manufacturing defects.
  • Full coverage for internal circuit boards and control buttons.
  • Authorized after-sales service directly from the agent.

What Does the Warranty Cover?

  • Manufacturing defects in electronic circuits, internal PCBs, or chips.
  • Failure of buttons, mechanical switches, or scroll wheels without external impact.
  • Malfunctioning optical sensors on gaming mice.
  • Integrated cable connection failures caused by production faults.
  • Audio distortion or microphone malfunction stemming from factory flaws.

Warranty Exclusions

  • Physical cracks, breakage, or damage caused by drops or customer misuse.
  • Exposure to water, liquid spills, extreme heat, fire, or high humidity.
  • Attempts to open, disassemble, or repair the item outside authorized service centers.
  • External cable cuts or severe pulling damage.
  • Burnt circuits resulting from incompatible chargers or power surges.
  • Normal wear and tear of consumable parts (such as leatherette ear cushions over time).

How to Claim Your Warranty

We keep our warranty claims process streamlined and straightforward:

1

Invoice / Order #

Keep your order number or purchase invoice readily available.

2

Contact Support

Message our dedicated customer care on WhatsApp: 01009318303.

3

Describe the Issue

Send a brief video or photo showing the issue alongside the product serial number.

4

Repair / Replace

Our technical team inspects the device and completes rapid repair or replacement.

Need Assistance with Your Warranty?

YallaBuy's technical support team is ready 24/7 to assist with your warranty and maintenance inquiries.

Contact Warranty Support via WhatsApp